# Lumion vs Avoca

> AI for any business and any CRM, not only ServiceTitan shops, with social DMs, published pricing and payment plans.

Last updated November 13, 2026. Page: https://lumion.ai/compare/lumion-vs-avoca

**In short.** Lumion's AI answers calls, texts, website chat, email and Instagram, Facebook and TikTok DMs 24/7, works as your CRM or connects to Salesforce, HubSpot or LeadSquared, and adds payment plans, with published pricing from $495 a month. Avoca builds AI agents for home-service businesses around ServiceTitan; its pricing isn't published, and social DMs and payments are not described in its product pages (as of Nov 13, 2026).

## Where Lumion wins

### Works with your CRM, not only ServiceTitan

- Lumion: Lumion connects to Salesforce, HubSpot or LeadSquared on every plan, or runs as your CRM.
- Avoca: ServiceTitan is the CRM Avoca integrates with directly, plus a REST API and webhooks for lead intake; other CRMs are not named (as of Nov 13, 2026). [6–7, 9]

### Every channel, including social DMs

- Lumion: Lumion's AI answers Instagram, Facebook and TikTok DMs alongside calls, texts, chat and email, in one Unified Inbox.
- Avoca: Avoca's AI answers calls, texts and web chat and runs text, voice, email and direct-mail campaigns; Instagram and Facebook DMs are not described in its product pages (as of Nov 13, 2026). [2, 5, 7]

### Pricing you can see

- Lumion: Core $495, Plus $795 and Pro $1,995 a month, with AI credits included.
- Avoca: Avoca doesn't publish pricing; its site asks you to book a demo. [2, 10]

### Payments built in

- Lumion: Lumion Payments adds payment plans, invoices and checkout for $250 a month on any plan.
- Avoca: Payment features are not described in Avoca's product pages (as of Nov 13, 2026). [1–2]

## Lumion vs Avoca at a glance

| | Lumion | Avoca |
|---|---|---|
| **The AI, 24/7** | | |
| Answers phone calls | Yes, 24/7, on every plan | Yes: inbound AI 24/7, plus AI calls in outbound campaigns [2, 4] |
| Answers texts | Yes, 24/7, on every plan | Yes [2, 4] |
| Answers website chat | Yes, 24/7, on every plan | Yes: a web chat agent that books jobs [3] |
| Answers email | Yes, 24/7, on every plan | Yes, in outbound campaigns [5] |
| Answers Instagram, Facebook and TikTok DMs | Yes, 24/7, on every plan | Not described in Avoca's product pages (as of Nov 13, 2026); Facebook appears as a lead source [7] |
| **One system** | | |
| One inbox for every channel | Yes: phone, SMS, email, mail, website chat and Instagram, Facebook and TikTok DMs, plus iPhone and Android apps | Yes: voice, SMS, email and chat in one place [2] |
| Follow-up journeys | Customer Journeys: inbound on Core; outbound and re-engagement on Plus; unlimited custom journeys on Pro | Outbound campaigns for unsold estimates, maintenance and memberships [4–5] |
| Your CRM, or ours | Connects to Salesforce, HubSpot or LeadSquared on every plan, or runs as your CRM; API included | ServiceTitan; other CRMs not named (as of Nov 13, 2026) [6, 9] |
| Phone system | 1 number on Core and Plus; a full phone system with 25 numbers and porting on Pro | AI answering with routing to your team; a full phone system not described (as of Nov 13, 2026) [2] |
| Payments and payment plans | $250 a month on any plan: payment plans, including interest-bearing ones serviced under NMLS licensing in 48 states, plus invoices, employer payments, POS terminals and checkout | Not described in Avoca's product pages (as of Nov 13, 2026) [1–2] |
| **What you pay** | | |
| Published pricing | Yes: Core $495, Plus $795 and Pro $1,995 a month; 10% less paid annually | No: you book a demo [2, 10] |
| AI and messaging in the price | Yes: 250 to 4,000 AI credits a month, plus team calls, texts and emails (Core: 2,000 minutes and 5,000 texts and emails) | Not described (as of Nov 13, 2026) [1] |
| Dedicated customer success manager | Yes, on every plan | Self-serve setup plus a dedicated implementation manager [8] |

## Pricing (as published, checked November 13, 2026)

**Lumion**

- Core: $495 / mo
- Plus: $795 / mo
- Pro: $1,995 / mo
- Enterprise: Custom
- Paid annually: 10% less
- AI credits included: 250 to 4,000 / mo
- Extra AI credits: 100 for $39
- Payments add-on: $250 / mo

Every plan is a 12-month agreement, billed monthly or paid annually up front.

**Avoca**

- Pricing: Not published
- How to buy: Book a demo

avoca.ai/pricing returned a “not found” page on Nov 13, 2026. [2, 10]

## Who each one is for

**Choose Lumion if**

- You're not on ServiceTitan, or you're outside the trades.
- Your leads DM you on Instagram, Facebook or TikTok.
- You want published pricing with AI credits included.
- You want payment plans, invoices and checkout in the same system.

**Choose Avoca if**

- You run an HVAC, plumbing, electrical or roofing business on ServiceTitan.

## Switching from Avoca to Lumion

Bring your channels and contacts into Lumion, or connect the CRM you already use.

1. **Connect your CRM.** Lumion links to Salesforce, HubSpot or LeadSquared on every plan, or it can be your CRM.
2. **Bring your channels.** Point your phone line, texting, website chat and Instagram, Facebook and TikTok accounts at Lumion. Pro adds a full phone system and number porting.
3. **Train your AI agent.** Give it your knowledge, rules and skills, and test it before it talks to a lead.
4. **Turn on journeys.** Start with the inbound journey on Core. Plus adds outbound and re-engagement journeys.

A dedicated customer success manager works through it with you on every plan.

## From a Lumion customer

**4** follow-ups per student, every one sent by Lumion's AI. Arclabs Welding School put 1,249 interviewed-but-not-enrolled students from Salesforce into a Lumion journey. In the first 3 weeks, Lumion's AI reached 1,151 of them by text and phone.

_Median touches per student reached, Sep 21–Oct 12, 2026. Touches are delivered texts plus AI calls that were answered or reached voicemail. Lumion data._

## Questions, answered

### Is Lumion a good alternative to Avoca?

Yes, especially if you're not on ServiceTitan or you're outside the trades. Lumion works with Salesforce, HubSpot or LeadSquared or as your CRM, answers Instagram, Facebook and TikTok DMs, and publishes its pricing from $495 a month. Avoca builds its AI agents around home-service businesses and ServiceTitan. [1, 6]

### How much does Avoca cost?

Avoca doesn't publish pricing; its site asks you to book a demo, and avoca.ai/pricing returned a not-found page when we checked on November 13, 2026. [2, 10]

### How much does Lumion cost?

Core $495, Plus $795 and Pro $1,995 a month, on a 12-month agreement; paying the year up front takes 10% off. Enterprise is custom. Every plan includes AI credits (250, 1,000 or 4,000 a month), and Payments is $250 a month on any plan.

### Does Avoca work without ServiceTitan?

ServiceTitan is the CRM integration Avoca names and certifies. Its scheduler page mentions widely used HVAC CRMs without listing them, and it offers a REST API and webhooks for lead intake. Lumion connects to Salesforce, HubSpot or LeadSquared, or runs as your CRM. [6–7, 9]

### Does Avoca answer social media messages?

Instagram and Facebook DMs are not described as an AI channel in Avoca's product pages as of November 13, 2026; Facebook appears as a lead source. Lumion's AI answers Instagram, Facebook and TikTok DMs on every plan. [7]

## Sources

Every Avoca fact comes from Avoca's own website, help center or announcements, checked November 13, 2026. "Not listed" or "not described" means we didn't find it on the pages named, that day.

1. [Avoca homepage](https://www.avoca.ai/): AI agents for service businesses; industries. Page date: not shown.
2. [Avoca inbound](https://www.avoca.ai/inbound): Inbound AI answers calls, texts and chats 24/7 and routes to your team; voice, SMS, email and chat in one place; demo. Page date: not shown.
3. [Avoca web chat](https://www.avoca.ai/web-chat): Website chat agent that books jobs. Page date: not shown.
4. [Avoca outbound](https://www.avoca.ai/outbound): SMS and call campaigns for unsold estimates, maintenance and memberships. Page date: not shown.
5. [Elite Call partnership](https://www.avoca.ai/blog/elitecall-partnership): AI text, voice, email and direct-mail campaigns. Page date: Sep 15, 2026.
6. [Avoca and ServiceTitan](https://www.avoca.ai/integrations/servicetitan): Connects directly with ServiceTitan; jobs appear on the ServiceTitan board. Page date: not shown.
7. [Speed to lead](https://www.avoca.ai/speed-to-lead): Lead sources including Facebook, Yelp and Angi; REST API and webhooks. Page date: not shown.
8. [Launchpad onboarding](https://www.avoca.ai/blog/launchpad-onboarding-for-operators-who-move-fast): Most contractors build their agent in under two hours; dedicated implementation manager. Page date: Sep 10, 2026.
9. [Simple Scheduler](https://www.avoca.ai/simple-scheduler): Integrates with widely used HVAC CRMs (not named). Page date: not shown.
10. [avoca.ai/pricing](https://www.avoca.ai/pricing): Returned a not-found page (no public pricing page). Page date: not shown.
- L1. [Lumion pricing](https://lumion.ai/pricing): Every Lumion fact on this page: plans, prices, AI credits, channels, integrations, Payments and compliance.
- L2. Lumion customer data, Arclabs Welding School: The follow-up figures under “From a Lumion customer” (Sep 21–Oct 12, 2026).

Book a demo: https://lumion.ai/book-demo · Pricing: https://lumion.ai/pricing.md